All pollen & plume pieces are made to order by Alison, with a lead time dependent on the product. You can expect an average of between 2-3 weeks.
Please email with all enquires. Alison will always do her best to turn around pieces for you. However, depending on current workload this may not always be possible.
Express Post flat rate $15
Flat Rate AUD $30 per order.
pollen & plume is not liable for any duties or taxes charged for all online orders. This is the responsibility of the purchaser.
We take great pride in our handmade bespoke pieces and take every effort to ensure each piece is of the highest quality and workmanship. In the event that you feel you have received a piece which is damaged or has faulty workmanship, please notify Alison during business hours on, 0404 210 164 or within a reasonable time frame of receiving the piece to ensure you receive the best possible care and advice.
Once you have notified us, please return the piece within 14 working days. Pieces must be returned unworn, in their original condition, with all original packaging and invoice attached. Please return the piece to: PO BOX 704, Yackandandah, Victoria, 3749, Australia. You are responsible for the cost of return postage. To ensure that your returned piece arrives safely with us, please use a registered postal service. We take no responsibility for returned pieces that are lost or damaged in transit.
If the returned piece is deemed by us to be damaged or to have a major fault, a full refund or a credit note will be issued, at your choice. Alternatively, you can choose to keep the piece and we will negotiate compensation payable to you for a drop in value. We aim to process your refund within 10-14 working days of receipt of the returned piece.
Please note that returned pieces are deemed to have a major fault if they have a major fault in workmanship. Each piece is individually handcrafted and bespoke, made with great care using delicate and fragile materials, fabrics, embellishment and it is normal for there to be slight imperfections and variations in finish, colour and fabrication. These are not major faults in workmanship and are consistent with handmade couture quality. If a piece has a major fault, then a) we will repair the piece within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or credit note. b) the cost of the return postage may not be refundable and you may also be responsible for any additional postage and handling cost incurred by delivery to you of a returned, repaired or new piece. Imposing these costs will be at our discretion.
No refund or credit will be issued for change of mind.
Please protect the fabric petals and stones in hair accessories by covering before spraying your hair with hairspray. Please avoid getting hairspray and makeup on your earrings, very heavy makeup can transfer on to the fabric. 
 If your piece needs post party cleaning there are a few things you can do…
If your make up was oil based you will need a solvent such as dry cleaning fluid, your dry cleaner may be able to help you. Alternatively you could try acetone or pure alcohol. As long as the petals don’t get very  wet they will be fine. Use a cotton bud to apply and try and dab rather than rub. Alternatively, many make up artist use baby wipes or a makeup removal wipes to get makeup out of fabric. 
Our pieces are delicate handmade items and should be treated with care and love. 
We love to hear from pollen & plume brides – and especially to swoon over your photos!
Email: if you’re interested in sharing your snaps, in private or for use on our social media and website!